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Complaints / cancellations

Complaints / cancellations
For complaints, please contact our customer service hotline.


We recommend you to install the purchased components allow in a workshop to exclude damages in any form. For non-professional installation by a workshop it can possibly void the warranty (warranty is not a guarantee) may occur.

Returns are always discussed with us in advance. We will let you know how the return is made. If you allow the goods are returned without prior agreement, reimbursement is unfortunately impossible. Returns are also becoming completely frank. Prepaid shipments can not be accepted for logistical reasons


Complaints must be logged in before sending email us from Montag.-Friday. 9.00 am to 4.00 pm or by email, you will receive an RMA number which is required for sending. Failure to observe or submission of goods without an RMA number will be refused to accept the shipment.
At the return must be accompanied by:

  • Written description of the damage
  • Copy of the invoice,
  • Proof that the goods have been incorporated in a workshop (workshop invoice) and the original packaging.
  • Pictures
  • Copy of vehicle registration


Upon receipt of the goods will be tested in the lab and you will immediately receive the result .should the documents requested can not be accompanied by a processing can not be performed.

When not justified complaint we will have a handling fee of 35 €. advance exchange is NOT done by us.


For a cancellation order, please contact our service hotline

If you cancel your order before receiving the goods for a fee of 10% of the order value is due to be addressed, for returns / complaints due to wrong order. That's why we ask you in the future to check our order confirmation carefully.

Cancellations are only accepted by email Mon-Fri 9.00 am to 4.00 pm or edited by email.



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